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SHIPPING & HANDLING

 

Herbal Integrity reserves the right to limit quantities.  Shipping during the holiday seasons may be delayed.

All customers will receive email confirmation that their order has shipped.

Orders received before 2PM CST (Central) time will be processed that same business day, and will be shipped within 24 hours (excluding holidays and weekends).  During peak business periods, orders may not be processed until the next business day.

Once you receive your order, please check that it is correct; Herbal Integrity will NOT be responsible for incorrect orders after 48 hours of its arrival.  Please contact us via email at questions@herbalintegrity.com regarding any questions or problems with your order.  Be sure to include your name and order number in any correspondence. You may also call us at 1-800-380-9440 during regular business hours - Monday through Friday, 8:30AM to 4:00PM, CST (Central time).

UNITED STATES & CANADA ORDERS - SHIPPING & CONDITIONS

  • Orders of $98.99 and under (before taxes & shipping) are subject to a flat $7.50 shipping and handling fee per shipping address.
  • All orders $99.00 and up (before taxes & shipping) will be shipped at no charge.
  • Shipping is via USPS.
  • Please allow 3-5 business days for delivery.
  • All Canadian orders that go to remote, fly-in only locations, will also be subject to an extra charge of $20.00.  Delivery in these instances may take longer.
  • We understand that Canadian regulations limit your order to 90 days or less of usage.  This is determined by reading what the label says.  If it says take 1 tablet daily, then you are entitled to import only 90 tablets of this supplement.  Please read the product information on our site and order within these guidelines.  You may review these rules at: http://www.hc-sc.gc.ca  Customer assumes the risk for any products confiscated or opened by customs.  Herbal Integrity LLC, does not know your Country's current customs regulations and therefore does not refund purchase price for any product not returned to us in good condition.  In the event an order is returned to Herbal Integrity LLC, by Customs, refund is limited to the purchase price of the unopened product returned, less return shipping fees equal to the outbound shipping fee and less any other charges incurrred, such as quarantine fees or warehousing fees assessed by the customs of your country.  Outbound shipping and handling charge for returned orders in not refundable.


INTERNATIONAL ORDERS - SHIPPING & CONDITIONS

  • A flat rate shipping and handling fee of $15.00 is applied to orders of $98.99 and under prior to shipping charges
  • A discounted shipping and handling rate of $7.50 is offered for orders that total $99.00 and over prior to shipping charges
  • International Credit Card Verification:  We ask that International Customers ordering more than US$50 for the first time from Herbal Integrity, LLC, please fax either:  a) the front page of your monthly credit card statement  (you may delete any purchase history from this document)  All we need to see is a current statement showing your credit card company's name and address and your billing information and card number which matches the card you placed your order with.  or b) a copy of the front/back of your credit card and drivers license or passport verifying your shipping address.  Please fax to +1+615-868-9113 or email to questions@herbalintegrity.com.  This extra step is necessary to authenticate you as the actual credit card holder, as we cannot verify your address electronically through the automated credit card validation.  Your order will be shipped once we have received one of the above sets of faxes or email attachments.
  • All International orders are sent via USPS (United States Postal Service)
  • Please allow 1-5 weeks for delivery; please note - we are not responsible for delays due to random customs checks.  If you have not received your order at the end of the 5 week period, please contact us at questions@herbalintegrity.com  Customer assumes the risk for any products confiscated or opened by customs.  Herbal Integrity LLC, does not know your Country's current customs regulations and therefore does not refund purchase price for any product not returned to us in good condition.  In the event an order is returned to Herbal Integrity LLC, by Customs, refund is limited to the purchase price of the unopened product returned, less return shipping fees equal to the outbound shipping fee and less any other charges incurrred, such as quarantine fees or warehousing fees assessed by the customs of your country.  Outbound shipping and handling charge for returned orders in not refundable.
  • It is the responsibility of our customers to be sure that they are allowed to import nutritional supplements from the U.S. Customs fees and duties are the responsibility of the customer.  Every effort will be made to minimize these costs.  However, we cannot guarantee that these fees will be eliminated. 
  • We reserve the right to disallow shipment products as we are notified of bans to other countries by the FDA.

 

PAYMENT

We accept VISA, MasterCard, American Express, Discover Card, personal check, and money orders. All transactions are processed by Authorize.Net technology to secure your information. When you use credit or debit cards for purchase, your order is processed immediately.

 

ORDER BY FAX, MAIL, OR PHONE

If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center.  For general questions, or to place a phone order, please call us toll-free at 800-380-9440, Monday through Friday, 9AM to 5PM, Central time.  You can also fax us your order at 615-868-9113, or order via email.

If you would prefer to pay with a personal check or money order, please make your check payable to “Herbal Integrity” and mail it to:

Herbal Integrity

148B Cude Lane

Madison, TN 37115

Your order will be processed as soon as payment is received.

 

SECURE SHOPPING – GUARANTEED!

All our transactions are handled by Authorize.Net. More than 212,000 merchants trust Authorize.Net to manage their transactions and help prevent fraud.  Authorize.Net is an industry leader in providing the most advanced, secure online transaction processing.

We guarantee that every online transaction you make at Herbal Integrity will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store.

All online transactions at Herbal Integrity are handled using the Internet's strongest levels of encryption technologies, including Secure Socket Layers(SSL).  The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server.  It cannot be read in transit. We ensure that your confidential information is protected and guarantee your privacy.

Except for customers who opt for Auto-Shipment of product, Herbal Integrity does NOT store your credit card information.  You will have to provide it with each order.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.  If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00.  We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server.  In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

ORDER TRACKING

You will receive a shipping confirmation email within 24 hours of your order shipping.  This email will provide you with the shipping confirmation numbers necessary to locate your order.

 

BACK ORDERS

We regularly stock every item we carry.  Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available.  No backorder will be held after five business days. Any order placed on the weekends will be shipped on the next business day.  Business days are Monday through Friday.

 

PRODUCT GUARANTEE

Herbal Integrity offers the ONLY Unconditional Money Back Guarantee in the industry.  Every item we offer reflects our commitment to give you the best quality, service and value.

If you are not completely satisfied with your purchase, please return the unused portion of the product in its original container, at your cost, along with a copy of your invoice.  We will promptly refund or credit your card, less any original shipping and handling charges.  Please note that you may not return more than one opened bottle of the same product, and the original invoice must be returned with the product and request for refund.


PRIVACY POLICY

Herbal Integrity respects the privacy of each and every customer and visitor of our site.  Your personal information is protected and completely secure with us.  We never disclose personal information about individual medical conditions or interests.  Any information you give to us is used only to process your order, reply to your questions and improve our site.  We do not sell or share our list of customers with anyone.  Herbal Integrity may use general information gathered on our site for suggesting the right products and services that might be of interest to you.  We may occasionally send out e-mails to people who have placed an order online, offering them more great deals.  Customers may "opt-out" of receiving any of these mailings at any time by writing to us from Contact Us section, or by sending us an email to questions@herbalintegrity.com.

 

RETURN POLICY

Our returns are among the lowest in the industry due to the high quality of our products, and our marketing approach of fact over hype. (See PRODUCT GUARANTEE above.) We will also pay the return shipping cost if the return is a result of our error. Please note that we cannot refund the shipping and handling charges on returned items. Shipping and handling charges are the actual charges incurred by us (not what is on the invoice). Therefore, if you received free shipping when you placed the order, and later returned the product, we will refund you the price of the products less the actual shipping and handling charges. Please note that you may not return more than one opened bottle of the same product, and the original invoice must be returned with the product and request for refund.

 

ENJOY THE CONVENIENCE OF AUTOMATIC DELIVERY!

Preferred Autoship Program is the convenient way to receive your favorite products before you run out! When you join our Preferred Autoship Program, you will Save 10% on your autoship orders. Sign up today and start saving money and enjoying the convenience of automatic delivery. With the Preferred Autoship Program, you will receive a fresh supply of the products at the frequency of your choice. You can change the frequency or cancel your shipment at anytime.

Don't risk running out of your favorite products! We make it easy to have your favorite products delivered to you automatically. When you select "Autoship," we will send you a new supply of the selected product at regular intervals and charge the same credit card as your first autoship purchase.

 

Preferred Autoship Program Benefits:

1. Save 10% on your orders
When you place a Preferred Autoship order, you receive your product regularly without having to remember to place a new order. Plus, we give a 10% DISCOUNT off the total price of your order (not including tax or shipping).

2. Convenience
The Preferred Autoship Program delivers products to your door each month, automatically! No need to worry about filling a replacement order.

Credit Card Processing