SHIPPING & HANDLING
Herbal Integrity reserves the right to limit quantities. Shipping during the holiday seasons may be delayed.
All customers will receive email confirmation that their order has shipped.
Orders received before 2PM CST (Central) time will be processed that same business day, and will be shipped within 24 hours (excluding holidays and weekends). During peak business periods, orders may not be processed until the next business day.
Once you receive your order, please check that it is correct; Herbal Integrity will NOT be responsible for incorrect orders after 48 hours of its arrival. Please contact us via email at questions@herbalintegrity.com regarding any questions or problems with your order. Be sure to include your name and order number in any correspondence. You may also call us at 1-800-380-9440 during regular business hours - Monday through Friday, 8:30AM to 4:00PM, CST (Central time).
USA Orders
All orders of $99.99 and under (before tax) are subject to a flat $7.50 shipping and handling fee per shipping address. All orders $100.00 and up (before tax) will be shipped at no charge. Shipping is via USPS.
Canadian Orders
All orders of $99.99 and under (before tax) are subject to a flat $12.50 shipping and handling fee per shipping address. All orders $100.00 and up (before tax) will be shipped for a fee of $5.00.
All Canadian orders that go to remote, fly-in only locations, will also be subject to an extra charge of $20.00.
All shipping prices include the GST. All orders will be shipped via general surface mail by Canada Post or USPS.
All customs clearance fees and additional charges at customs are the responsibility of the customer. We do reserve the right to disallow shipment products as we are notified of bans to other countries by the FDA.
PAYMENT
We accept Visa, MasterCard, American Express, Discover Card, personal check, and money orders. All transactions are processed by Authorize.Net technology to secure your information. When you use credit or debit cards for purchase, your order is processed immediately.
ORDER BY FAX, MAIL, OR PHONE
If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center. For general questions, or to place a phone order, please call us toll-free at 800-380-9440, Monday through Friday, 9AM to 5PM, Central time. You can also fax us your order at 615-868-9113, or order via email.
If you would prefer to pay with a personal check or money order, please make your check payable to “Herbal Integrity” and mail it to:
Herbal Integrity
148B Cude Lane
Madison, TN 37115
Your order will be processed as soon as payment is received.
SECURE SHOPPING – GUARANTEED!
All our transactions are handled by Authorize.Net. More than 212,000 merchants trust Authorize.Net to manage their transactions and help prevent fraud. Authorize.Net is an industry leader in providing the most advanced, secure online transaction processing.
We guarantee that every online transaction you make at Herbal Integrity will be 100% safe. This means you pay nothing is unauthorized charges are made to your card as a result of shopping at our online store.
All online transactions at Herbal Integrity are handled using the Internet's strongest levels of encryption technologies, including Secure Socket Layers(SSL). The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. We ensure that your confidential information is protected and guarantee your privacy.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
ORDER TRACKING
You will receive a shipping confirmation email within 24 hours of your order shipping. This email will provide you with the shipping confirmation numbers necessary to locate your order.
BACK ORDERS
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available. No backorder will be held after five business days. Any order placed on the weekends will be shipped on the next business day. Business days are Monday through Friday.
PRODUCT GUARANTEE
Herbal Integrity offers the ONLY Unconditional Money Back Guarantee in the industry. Every item we offer reflects our commitment to give you the best quality, service and value.
If you are not completely satisfied with your purchase, please return the unused portion of the product in its original container, along with a copy of your invoice. We will promptly refund or credit your card, less any shipping and handling charges. Please note that you may not return more than one opened bottle of the same product, and the original invoice must be returned with the product and request for refund.
PRIVACY POLICY
Herbal Integrity respects the privacy of each and every customer and visitor of our site. Your personal information is protected and completely secure with us. We never disclose personal information about individual medical conditions or interests. Any information you give to us is used only to process your order, reply to your questions and improve our site. We do not sell or share our list of customers with anyone. Herbal Integrity uses general information gathered on our site for suggesting the right products and services that may be of interest to you. We may occasionally send out e-mails to people who have placed an order online, offering them more great deals. Customers may "opt-out" of receiving any of these mailings at any time by writing to us from Contact Us section, or by sending us an email to questions@herbalintegrity.com.
RETURN POLICY
Our returns are among the lowest in the industry due to the high quality of our products, and our marketing approach of fact over hype. (See PRODUCT GUARANTEE above.) We will also pay the return shipping cost if the return is a result of our error. Please note that we cannot refund the shipping and handling charges on returned items. Shipping and handling charges are the actual charges incurred by us (not what is on the invoice). Therefore, if you received free shipping when you placed the order, and later returned the product, we will refund you the price of the products less the actual shipping and handling charges. Please note that you may not return more than one opened bottle of the same product, and the original invoice must be returned with the product and request for refund.
ENJOY THE CONVENIENCE OF AUTOMATIC DELIVERY!
Preferred Autoship Program is the convenient way to receive your favorite products before you run out! When you join our Preferred Autoship Program, you will Save 10% on your autoship orders. Sign up today and start saving money and enjoying the convenience of automatic delivery. With the Preferred Autoship Program, you will receive a fresh supply of the products at the frequency of your choice. You can change the frequency or cancel your shipment at anytime.
Don't risk running out of your favorite products! We make it easy to have your favorite products delivered to you automatically. When you select "Autoship," we will send you a new supply of the selected product at regular intervals and charge the same credit card as your first autoship purchase.
Preferred Autoship Program Benefits:
1. Save 10% on your orders
When you place a Preferred Autoship order, you receive your product regularly without having to remember to place a new order. Plus, we give a 10% DISCOUNT off the total price of your order (not including tax or shipping).
2. Convenience
The Preferred Autoship Program delivers products to your door each month, automatically! No need to worry about filling a replacement order.